TROUBLESHOOTING TIPS
Have an issue and need a fix? View our collection of best troubleshooting tips for soap pumps and foaming soap pump
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CLEANING + CARE
Keeping your soap pump clean is important. Find our best tips on how to clean and care for your soap dispenser.
See our Cleaning + Care InstructionsSOAP + LOTION PUMPS
How to clean your soap + lotion pump
- Remove the pump from its base by unscrewing it.
- Pump any soap or lotion out of the pump freeing any sitting liquid/lotion from the pump. You may want to remove the plastic tube as well for a more thorough cleaning.
- Simply fill a cup or bowl with warm water (you may also add white vinegar for stubborn clogs) and pump the water through the dispenser pump. Please do not submerge or soak the pump. Continue to pump until water flows and pumps freely.
- You may want to use a soft bristle brush or toothpick to assist with cleaning any hard to reach debris from your pump.
- Discard any remaining water, pat dry and allow to dry fully.
- Replace the tube into the pump and return the pump back onto its base.
- To dislodge soap and lotion debris ; a toothpick or skewer may come in handy.
- Clean any soap or lotion from the outer surface with a damp soft cloth. Pat Dry.
CARE + ADDITIONAL INFORMATION
- If you have hard water/water softeners or water undrinkable from the tap, flushing your pump may cause finish damage. It is recommended to used distilled water to flush your pump.
- Please do not use harsh chemicals or cleaners to clean your pump.
- Please do not soak or submerge your pump
- It is highly recommended to clean the outside of the pump with a soft cloth and to flush your pump with warm water periodically (typically with each soap/lotion refill) to extend the life of your pump.
FOAMING SOAP PUMPS
- Flush your foaming pump with white vinegar and warm water mixture periodically. With each refill is recommended.
- Please do not soak or submerge your foaming pump
- Use a damp soft cloth to remove any soap build up on the outer surface of the pump.
- When using Castile Soaps please dilute (with distilled water) twice as much as you would with other soaps.
- When using Castile Soaps it is recommended to clean your pump with a undiluted white vinegar flush more often than with other soaps.
- Please check that the small tube (where applicable) that leads to the pump is not pushed too far into the pump, pulling it out slightly. This allows for air to flow to create the foam. You will see a small glass ball that sits above your tube, make sure this ball has room to move.
- If you have hard water/water softeners or water undrinkable from the tap, flushing your pump may cause finish damage. It is recommended to used distilled water to flush your pump.
- Please do not use harsh chemicals or cleaners to clean your pump
- Please see our troubleshooting tips for more information.
GLASS BASES
- Unless otherwise noted ; All of our glass bases are dishwasher safe.
- You may also clean your glass base with warm water and soap.
- Please use caution when washing glass.
MAINTAINING YOUR PUMP
It is recommended that you clean your dispenser monthly (typically with each refill) to remove soap and or lotion build up. Please see “How to Clean Your Soap + Lotion Pump” for instructions.
Soap pumps will need to be cleaned periodically simply due to the nature of the product. Many times customers are accustomed to using disposable soap dispensers therefore never experiencing the use of any pump over a 2 month period because they simply throw them away. Like with any non-disposable item, cleaning and care are necessary to ensure the life of the item.