Returns Policy
When you buy something from Rail19, we hope you love it, we take pride in our products and we want you to be happy with your purchase. However, should you change your mind (it happens to the best of us), our return process is simple;
You may return unused items for a refund of the merchandise cost, minus shipping charges within 30 Days of the purchase date. Once we receive your return in new, un-used condition (never been filled or used), we will issue a refund for the product price. Within 60 days of the purchase date, we will replace your purchase against manufacturer's defects ONLY.
Please note : While we can offer an exchange or replacement for used or faulty items, we cannot accept used items due to sanitary reasons. Please contact customer support at orders@rail19.com should your product be in used or faulty condition. Any items returned used (ever filled or used) cannot be accepted and will be refused and returned to the buyer.
We highly recommend obtaining tracking and insurance as we cannot be held responsible for damaged or broken returns.
If you need to return an item purchased through www.rail19.com, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If you did not registered for an account please contact customer support for return approval and return instructions at orders@rail19.com
Shipping
Rail19 shipping rates are valid for online purchases in the same domestic order. Shipping rates apply to any "ship-to" address anywhere in the United States. Please note that our shipping rates apply per address. Shipping rates are based on shipping weight and are shipped via USPS carrier.
Orders are processed once credit card authorization and verification have been obtained. Domestic orders shipped via standard shipping typically arrive in two (2) to seven (7) business days (Monday - Friday, not including holidays) anywhere in the contiguous 48 states.
Please note that orders over $100.00 may require a signature.